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“My staff should do exactly what I ask them to do...”

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Do you have any idea how much you invest annually to recruit people? And how effective is that? Could you approach it in another way? 

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Free service? Don’t set your customer on the wrong track!

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Do you also provide a free service in addition to your product? Is the fee included in the price of the product? Are you, as an entrepreneur, constantly busy in keeping your customers satisfied?

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Are you a supplier or expert?

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Once your customers have bought your products you’d rather not have anything to do with it anymore. Each of their questions is a bother and costs money. You can only benefit if you sell your products to them. Right?

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